Active Employee

 

beneFIT Well-Being Program FAQ

Q1. Am I required to complete the three wellness qualifications?
The beneFIT well-being program is offered as a benefit to employees.  Incentives are provided to those who choose to complete all three wellness qualifications: 

Q2. What are the incentives for completing the three wellness qualifications?
If you complete the three wellness qualifications prior to March 31, 2018, you earn:

or

Q3. If I do not complete all three wellness qualifications by March 31, 2018, can I still select the lowest deductible plan for FY 18?
No.  To be eligible for the Low Deductible Health Plan, you must complete all three wellness qualifications prior to March 31, 2018.

Q4. If my spouse is also covered by my health plan, do they need to complete the wellness qualifications too?
Yes. Covered spouses must also complete the three wellness qualifications in order for you to be eligible for either incentive:  1.) the Low Deductible Health Plan, or 2.) maximum State contribution for your Healthy Savings Account (HSA).

Q5.I have completed the three wellness qualifications.  When do I receive my Health Savings Account (HSA) money?
If you select the High Deductible Health Plan for FY19, you will earn the maximum contribution for your Health Savings Account (HSA), if you complete the three wellness qualifications prior to March 31, 2018.  These funds will be transferred to your health savings account in July 2018. 

Q6. I am trying to log into benefit.staywell.com for the first time. It wants my Health Plan ID. Where can I find that?
Your nine-digit Health Plan ID can be found on your South Dakota State Employee Health Plan ID card.

Q7. I can’t remember my log in and/or password for benefit.staywell.com. What do I do?
Click on the forgot user name or forgot password links and follow the instructions, or contact the StayWell HelpLine at 800-721-2749

Q8. I do not have access to a computer, how can I complete the 3 wellness qualifications?
If you do not have access to a computer, tablet or smartphone, you can call the StayWell HelpLine at 800-721-2749 and they will provide alternate methods for documenting the wellness qualifications.

Q9.I do not have access to the internet. Can someone help me schedule a health screening?
Yes. Call the StayWell HelpLine at 800-721-2749, and they can assist you. 

Q10. I missed the on-site health screening event in my area.  Is there any other way to complete this qualification?
You can complete your health screening qualification by scheduling an annual wellness preventative exam with your physician. Log in at benefitstaywell.com to print out the health care provider form. Once logged into your account, click on the Health Screenign Tile. Click the Let’s go! button. Scroll down and select the hyperlink for the Health Care Provider Form. The form includes instructions on submitting the form prior to March 31, 2018.

Q11. If I visit my health care provider to complete the health screening as a part of my annual wellness exam, will the cost be covered by insurance?
Yes.  Each member is eligible for one annual wellness preventative exam covered at 100 percent as preventive care once per plan year. If you have not visited your physician for preventative care since April 1, 2017, it will be covered.   If you have had screening tests conducted earlier in the year, you can print the Health Care Provider Form and have the clinic fill in the results from your last appointment.

Q12. What if I need to change my appointment time or cancel my appointment?
Go to benefit.staywell.com, click Let's Go in the Health Screening block, and then click on the link to register. This will take you to your current appointment. Click the view/cancel link.

Please note: if you need to change your appointment time, all changes must be made at least two weeks prior to the event date. If changes are made to your appointment within two weeks of the event date, you must reschedule for a later event date.


Q13. How do I get a copy of last year’s health screening results?
Log into your account at benefit.staywell.com and select the My Health Assessment tab.

Q14. I am visually impaired. Is there someone that can help me do the online health assessment?
Yes. Call the StayWell HelpLine at 800-721-2749.  They will schedule an appointment for you at a later date with a trained staff member to assist you in completing the health assessment.

Q15. I have completed several activities to receive my points. Why does the progress bar still show 0?
You can track your progress under the My Incentive tab. The progress bar across the top of the page will not activate until you have completed the health screening and the online health assessment. Once you have completed both of these gateway qualifications, your points will populate across the progress bar.  Please note it takes 14 business days for health screening results to be loaded into the system and marked complete. Certain points may take up to 48 hours to be updated in the system.

Q16. I have entered dates for all of my exams (annual wellness, dental and vision exams).  Each is worth 25 points, but it is only giving me credit for 50 points?
The beneFIT well-being program is designed to encourage involvement in a variety of wellness activities.  Therefore, maximum point limits have been designated within each category.  For the Prevention Care Programs category, the maximum you can earn is 50 points. 

Q17. How long does it take for points to appear on the website and on the tracker?
Please allow 48 hours for the website to refresh and reflect your points.

Q18. How long does it take for my screening results to appear?
Screening results can take up to 14 business days to be loaded onto the website and marked complete on your account.

Q19. If I had my mammogram or annual wellness exam in April, can I receive wellness points for that visit?
Yes. You can earn points for any preventive care exams between April 1, 2017 and March 31, 2018.

Q20. Can I connect my fitness tracker to my beneFIT wellness account?
Yes. There are several different types of fitness trackers that can be connected to the beneFIT well-being program website at benefit.staywell.com. Log into the website, select the Programs tab and scroll down to select Health Trackers. Fitness trackers can be used to set a goal and track your progress. 



Q21. Can I earn points for syncing my fitness tracker to my beneFIT wellness tracker?
You can earn points by tracking your activity for 3 days per week for 3 consecutive weeks. When you have completed this activity tracking, report your completion by selecting the My Incentive tab, under well-being activities, select “Physical”.  Click on ‘Self Report Now’ and enter the date and the type of activity completed to earn 25 points! You can also earn points by completing the Million Step Challenge. Go to the My Incentive tab and go to the Individual Challenges Section.

Q22. I have been participating in the Conditions Management Program and have a coach through Health Management Partners (HMP); do I need to switch to a StayWell coach?
No. Your current Condition Management Program coaching arrangement will continue.  You are welcome to also participate in lifestyle coaching through StayWell if desired.  Some choose to engage with a StayWell lifestyle coach to address issues other than the areas you receive coaching through your Conditions Management Program.

Q23. Can I earn all of my wellness points by participating in a condition management program with Health Management Partners?
No.  100 wellness points are needed to meet the qualification.  You can earn 25 points per month for up to three months for a maximum of 75 points, by participating in a conditions management program through Health Management Partners. These points will automatically populate under the My Incentive tab, HMP Enrollment Programs category, for each month you actively participate.


Q24. How do I request a change in the email address used by StayWell to send me reminders?
The email addresses are taken from your profile with the Bureau of Human Resources. Board of Regents employees, should contact your human resources office for more information. State employees can update information by logging into employee space at https://bfm.sd.gov/hr/es.aspx. You can also update your profile directly at benefit.staywell.com.

Q25. Can you participate in the beneFIT well-being program if you opted out of the South Dakota State Employee Health Plan insurance?
Yes. Any benefit-eligible employee may participate. Call the Bureau of Human Resources at 605-773-3148 to get a nine-digit health plan ID number and register at benefit.staywell.com.

Q26. I am retired. Can I access the beneFIT well-being program and resources? If I do not complete the three wellness qualifications will it impact my health plan?
You are welcome to access all of the beneFIT well-being program services. The three wellness qualifications will not have any impact on your ability to choose the health plan you want. The FY19 incentives apply to active employees only.


Q27. How do I know I have completed all three qualifications?
Once you have completed your health assessment, health screening and achieved your 100 wellness points, the progress bar under the My Incentive Tab, will show 100% and change to full green.  If you have a spouse on your health plan, you and your spouse’s individual progress bar in the middle of the page will need to turn green, before the progress bar at the top will turn green.

 

 


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